Vanber is part of Berba Lederwaren BV. When these terms and conditions refer to the selling party, the brand name Vanber is used.
Located: Ginnekenweg 37, 4818 JA BREDA, The Netherlands
Registered with the trade register of the Chamber of Commerce under number: 14125506
VAT number: NL821659364B01
Telephone number: +31 (0)76 5323202
Customer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with Vanber.
Order: an order placed by the customer in accordance with the described procedure for the delivery of one or more products.
Product: a product offered for sale by Vanber on the website.
Purchase price: the price of a product stated on the website is in Euros including VAT. If there are additional shipping costs, this will be displayed.
Agreement: the customer’s order that has been accepted as such by the seller.
ARTICLE 1. APPLICABILITY OF THE GENERAL TERMS AND CONDITIONS
1.1 These general terms and conditions apply to all orders, offers, agreements and other legal relationships between the customer and Vanber with regard to the use of the website.
The general terms and conditions can be found on vanber.nl.
ARTICLE 2. CONCLUSION OF AGREEMENT
2.1 All offers made on the Vanber website are without obligation until the purchase agreement is concluded. An agreement between the customer and Vanber is only concluded by acceptance by Vanber of the customer’s order. The customer has gone through the entire ordering procedure via the website. If the order has been accepted by Vanber, Berba will send a confirmation by email to the Vanber as soon as possible after placing the order.
2.2 Vanber reserves the right not to accept orders placed by the customer if, among other things:
- The information entered by the customer is not correct and/or complete.
- Payment has not been received by the customer within the agreed term.
- Vanber will inform the customer as soon as possible if an order is not accepted.
ARTICLE 3. IMAGES
3.1 All data and images, regarding dimensions, colors, etc. of the products offered are only approximate and cannot be a reason for compensation and/or dissolution.
ARTICLE 4. METHOD OF DELIVERY AND DELIVERY TIMES
4.1 Delivery takes place by General Logistics Service (GLS). If GLS does not deliver to the customer’s place of residence, Vanber may choose to contract another carrier. Vanber informs the customer as well as possible with regard to the shipment by means of. track & trace information as far as possible.
4.2 After the agreement has been concluded, Vanber will send the order as soon as possible to the address specified by the customer, provided that the full purchase price has been received by Vanber. Vanber strives to deliver the products within 2 working days after receipt of payment.
4.3 The delivery times stated by Vanber are indicative. Exceeding any delivery period does not entitle the customer to compensation or the right to cancel your order or to dissolve the agreement, unless the delivery period has been exceeded by more than 30 days and the customer cannot reasonably be expected to maintain the agreement. In that case, the customer is entitled to cancel the order or to dissolve the agreement insofar as necessary.
4.4 The delivery time stated for the products commences as soon as Vanber has received payment from the customer.
4.5 The risk with regard to damage or loss of the products passes to the customer from the moment of delivery. The risk of any returns of products is for the customer.
ARTICLE 5. PRICE & PAYMENT
5.1 The prices indicated on the website are stated in euros and include VAT. Any shipping costs are stated separately. The shipping costs are charged per agreement. When placing the order and when confirming the agreement, the total purchase price due will be displayed.
5.2 Vanber may adjust the prices indicated on the website from time to time without notice being required. The prices displayed at the time of placing the order are the prices that form part of the agreement.
5.3 Payment takes place via the payment modules of Vanber’s web provider Wix. Via Wix you can pay via Ideal, Mastercard, Visa, Maestro.
You may be briefly redirected to a payment screen of these organizations during the payment process.
5.4 The customer is obliged to immediately inform Vanber of any inaccuracies in the payment details provided by the customer to Vanber.
ARTICLE 6. RIGHT TO WITHDRAW AND RETURN
6.1 When purchasing a Vanber product, the customer has the option of dissolving the agreement without giving reasons during 14 days. This cooling-off period starts on the day after receipt of the product by the customer or a representative designated in advance by the consumer and made known to Vanber.
6.2 During the cooling-off period, the customer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to Vanber, in accordance with the reasonable and clear instructions provided by Vanber.
6.3 If the customer wishes to make use of his right of withdrawal, he is obliged to make this known to Vanber within 14 days after receipt of the product. The customer must make this known by means of the return form or by means of an e-mail to firstname.lastname@example.org. After the customer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The customer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
6.4 If the customer has not made it known after the expiry of the periods referred to in paragraphs 2 and 3 that he wishes to make use of his right of withdrawal resp. has not returned the product to the entrepreneur, the purchase is a fact.
6.5 If the customer makes use of his right of withdrawal, the costs of return will be borne at most.
6.6 If the customer has paid an amount, Vanber will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received by the web retailer or that conclusive proof of complete return can be submitted. Reimbursement will be made via the same payment method used by the consumer, unless the customer expressly consents to another payment method.
6.7 In the event of damage to the product due to careless handling by the customer, the customer is liable for any reduction in value of the product.
6.8 The customer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.
ARTICLE 7. COMPLAINTS
7.1 The customer must inspect the product upon delivery and inform Berba within 3 days of receipt of any visible defects or other complaints about the performance of the agreement upon delivery. Such complaints must be submitted in writing, fully and clearly motivated.
7.2 The customer acknowledges that minor and/or commercially acceptable deviations or technically unavoidable or difficult to avoid deviations in quality, size, colour, finish, etc. with regard to the products cannot be avoided or are difficult to avoid and are not a valid reason for a complaint. can be. Such complaints, as well as complaints about the fact that certain articles have been removed from the range, are not founded. Vanber is not liable for damage suffered by the customer due to such complaints.
7.3 Vanber has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
7.4 Complaints about the performance of the agreement must be submitted fully and clearly described to Vanber within 2 months after the customer has discovered the defects.
7.5 Complaints submitted to Vanber will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Vanber will respond within the period of 14 days with a notice of receipt and an indication when the customer can expect a more detailed answer.
7.6 If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.
7.7 In the event of complaints, a customer must first of all turn to Vanber itself. If the web store is affiliated with Stichting WebwinkelKeur and in the event of complaints that cannot be resolved in mutual consultation, the customer must turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution has not yet been reached, the consumer has the option of having his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both Vanber and the customer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
7.8 A complaint does not suspend Vanber’s obligations, unless Vanber indicates otherwise in writing.
7.9 If a complaint is found to be well-founded by Vanber, Vanber will, at its option, either replace or repair the delivered products free of charge.
ARTICLE 8. INTELLECTUAL PROPERTY RIGHTS
8.1 Vanber has and retains all intellectual property rights that rest or can be established on the website. This includes the design, naming, logo, text, photos, videos, illustrations, etc.
ARTICLE 9 WARRANTY AND LIABILITY
9.1 Vanber is not liable for indirect, additional or consequential damages of any nature whatsoever suffered by the customer as a result of the agreement. Any direct damage for which Vanber is legally liable towards the customer will never exceed the sales price.
ARTICLE 10 PRIVACY
The personal data provided by the customer is included in the customer file by Vanber and is used to process the order. Vanber does not pass on customer data to third parties without the customer’s consent.
ARTICLE 11 APPLICABLE LAW
11.1 The agreement between the customer and Vanber is governed by Dutch law.
12.1 If any provision of these terms and conditions is found to be invalid then:
- the other provisions of these terms and conditions will nevertheless remain in force; and
- the non-effective provision must be interpreted as or converted into an effective provision of the same purport as far as possible.
13.1 These general terms and conditions can be adjusted by Vanber. The most recent terms and conditions are posted on the website. The customer should always consult these general terms and conditions before using the website. If the general terms and conditions cannot be consulted via the internet, Vanber can send the most recent copy of the general terms and conditions to the customer by email on request.